Awe CheckOnline store in Kazakhstan: contacts in two languages and returns
Online store fines under Article 190 of Kazakhstan’s Administrative Code: no seller contacts in Kazakh and Russian, no returns, no reply to claims.
Checked against sources: 1 October 2026
- 108,125 ₸large business
- 43,250 ₸small business
- 2 languagesKazakh and Russian
What the law requires
- Seller contacts and details on the site are in both Kazakh and Russian.
- Buyers can exchange or return goods within the legal time limits, and the site explains how.
- The seller answers a written claim in writing.
Fines under Article 190, Part 5
The amount is small, but such violations are easy to find through a customer complaint and trigger a check of the whole site — including personal data, where fines are dozens of times higher.
- Small business — 10 MCI (₸43,250).
- Medium business — 15 MCI (₸64,875).
- Large business — 25 MCI (₸108,125).
- Repeated within a year (Part 6): 20 MCI (₸86,500), 30 MCI (₸129,750) and 50 MCI (₸216,250).
What to put on the site
Awe Check looks for the seller’s name, BIN and contacts and checks whether the site has a Kazakh version.
- In the footer and on the Contacts page: company or sole trader name, BIN or IIN, address, phone, email and opening hours in both languages.
- An “Exchanges and returns” page with the procedure and time limits.
- An address for claims and the reply deadline.
Frequently asked
Is a full Kazakh version of the site required?
Article 190 is about seller contacts and details in two languages. A full Kazakh site is a separate language-law question, but contacts and sale terms in Kazakh are definitely needed.
Does this apply to services, not goods?
Consumer protection law covers services too: provider contacts and replies to claims are required as well.
